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Refund Policy


Cancellation Policy

You have the right to withdraw from this contract within fourteen days without the need to state any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must send us
Peter Steger
Müggelseedamm 208,
12587 Berlin
Tel. 0170-9655560
Fax. 030 2759 1106
ps@peter-steger.de

by means of a clear statement (e.g. a letter sent by post, fax
or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but not this
is mandatory. You can also electronically fill out and submit the model revocation form or any other clear declaration on our website https://shop.wildchildgin.de. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods sent to us or to [here may be the name and address of the person authorized by you to accept the goods insert] to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired.

They bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods